Delivery Policy

Last updated: 5 November 2026

We deliver to business addresses in mainland UK. Orders are dispatched only after full payment has cleared, and delivery is charged separately. This policy forms part of our Terms of Trade.

1. Where we deliver

1. We deliver to business addresses in mainland Great Britain. Delivery to Northern Ireland, the Highlands and Islands, and offshore addresses is by quotation only.
2. The delivery address must be your business premises or a commercial address we have agreed. We may refuse to deliver to residential or third-party addresses.

2. Charges

1. Delivery is charged separately from the goods. The charge is confirmed in our quote for each order.
2. The quoted delivery charge must be paid with the order, before dispatch.

3. Dispatch and timescales

1. Orders are dispatched once payment has cleared and the order has passed our checks.
2. We aim to deliver within 7 working days of dispatch, excluding weekends and UK bank holidays. All dates and times are estimates, not guarantees.
3. We are not liable for any loss caused by late delivery, and late delivery does not entitle you to cancel the order.
4. We may deliver an order in more than one part. Each part is treated as a separate delivery, and you must pay for each part.

4. On delivery

1. Someone must be available at the delivery address to receive and sign for the goods during business hours.
2. A signature, or the courier’s record of delivery, is proof that the goods were delivered.
3. Check the goods before signing and report any damage or shortage within 48 hours, as set out in our Returns & Refunds Policy.

5. Risk and ownership

1. Risk in the goods passes to you on delivery, or when you or your carrier collect them.
2. Ownership passes to you only when we have received full payment, as set out in our Terms of Trade.

6. Failed or refused delivery

1. If a delivery fails because no one is available, the address is wrong or access is not possible, you will pay any extra delivery, redelivery and storage charges.
2. If you refuse a delivery without a valid reason, or the goods cannot be delivered after two attempts, we may cancel the order. We will refund the price paid, less delivery, return and handling costs.

7. Collection

If we agree that you may collect your order, risk passes to you or your carrier at collection. Collection times must be booked with us in advance.